Help Centre

Check out our Frequently Asked Questions

Spacer is an online marketplace for monthly parking, connecting people with extra space (Hosts) with those looking for parking (Renters), think AirBnB for monthly parking. At Spacer, we are about utilising and sharing local resources to meet a need in the community. Our website makes it quick, easy and most importantly safe to park your vehicle and make money.

Listing is completely free. Spacer collects a small fee from Renters (not from you) to support the service, tech team, and advertising for your spot — it shows up as a markup on the price you set.

The best price for your spot depends on its location, type, and features like security or covered parking. We recommend a price based on what Renters have actually booked for similar spots in your neighborhood, so you can set a price that’s competitive and gets booked.

Want a second opinion? Book a free call with our Host Engagement Team and we’ll help you find the right price: https://calendar.app.google/453cUVR4amnUhDMs6

Spacer advertises your spot both online and offline — including paid search, social media, internet ads, email marketing, and PR — so you don't need to do any marketing yourself.

If any Renter issues come up, Spacer's support team is available 7 days a week to help resolve them. You also don't need to chase payments — Spacer's finance team ensures you get paid each month your spot is in use.

We’re happy to help! Book a free call with our Host Engagement Team and we’ll walk you through setting up your listing: https://calendar.app.google/453cUVR4amnUhDMs6

You can also call us on 1-800-339-2635 or use live chat, available 7 days a week.

All Spacer listings use Auto Accept, meaning booking requests are confirmed instantly. If a booking that's already been auto-accepted doesn't seem suitable, contact Spacer's support team right away to explain the situation — they'll help address it.

Your first payment is deposited into your nominated bank account within 5 business days of the booking's start date. After that, your monthly earnings are deposited within 5 business days of each booking's monthly anniversary. Payments are handled securely and on time through Spacer's partner, Stripe.

Yes. If your circumstances change, give your Renter at least 30 days' notice as a courtesy so they have time to find an alternative spot, and let Spacer know so your booking and listing can be updated.

Spacer recommends consulting your accountant or tax advisor for guidance on your personal tax obligations and any deductions you may be eligible to claim.

An optional plan designed to help cover the cost of specific damage or theft incidents that occur while your vehicle is parked.

No — you can opt in or out when completing your parking purchase. If you opt out, you park at your own risk.

Physical damage from accidents or theft, including door dings, fender benders, and stolen items in or on the vehicle. Full inclusions, exclusions, and terms are available at parkguard.com/terms-of-use-spacer.

Start a claim at parkguardcoveragehub.com/spacerclaims
For theft, contact the police and file a report immediately — it's required for the claim.
All claims must be submitted within 72 hours of leaving the parking facility.

Call 1-800-339-2635, use live chat (7 days a week), or reach out via the Contact page.

Plans change, and you’re welcome to take a break anytime! If you’d like to pause your listing (also called turning it off, hiding or unpublishing it), just reach out to our Host Engagement Team and we’ll take care of it for you. All your details stay saved for when you’re ready to come back.

You can book a call with our team: https://calendar.app.google/453cUVR4amnUhDMs6 or email us at [email protected]

If you no longer have access to your space, you can remove your listing completely by going to “My Listings” and selecting “Delete” next to the listing you’d like to remove.

Removing a listing can't be undone. If there's a chance you'll list again, pausing may be the easier option.

Any current bookings will still need 30 days notice. We're happy to help you through this, so feel free to contact us via live chat (7 days a week), or book a call with our Host Engagement Team to check your options: https://calendar.app.google/453cUVR4amnUhDMs6.

Once you submit your listing, our Host Engagement team will take a look and help get it ready for Renters before it goes live.

Once your listing is live, Renters searching in your area can find it and send a booking request. All Spacer listings use Auto Accept, so bookings are confirmed instantly and we'll let you know by email.

Our team is here to help you every step of the way, so feel free to reach out via live chat (7 days a week), or book a call with our Host Engagement Team if you have any questions: https://calendar.app.google/453cUVR4amnUhDMs6.

A few small things can make a big difference:

  • Add at least 4 clear photos showing your space and its entrance
  • Include accurate dimensions so Renters know their vehicle will fit
  • Describe access, security and nearby amenities or public transport
  • Set a competitive price for your area
  • Keep your availability up to date

If you'd like a hand reviewing your listing, contact us via live chat (7 days a week), or book a call with our Host Engagement Team to help get started: https://calendar.app.google/453cUVR4amnUhDMs6.

We recommend adding your bank details via "My Listings" section as soon as you submit your listing, so your first payment isn't delayed when a booking starts. Payments are handled securely through our partner, Stripe.

If you need help, contact us on 1-800-339-2635 or live chat (7 days a week).

Spacer is an online marketplace for monthly parking that connects people with extra space (Hosts) with those looking for parking (Renters) — think Airbnb, but for monthly parking. Spacer makes it quick, easy, and safe to park your vehicle (or make money from an unused spot).

Savings depend on the spot you book, but you can often save around half of what you'd pay elsewhere. Rates are set by Hosts (guided by Spacer's recommended benchmarks) and are typically around half the price of traditional parking garages — which can add up to real savings over a year, especially in a convenient location near work or home.

The safety of your vehicle matters — every Host is verified when they join the platform. Spacer lists a wide variety of spot types (driveways, garages, lots), each secured differently — locks, security cameras, onsite personnel, and more. Check each listing's details and pick the type of spot that makes you feel comfortable.

Your payment is processed securely through Spacer.com with the help of Spacer's payment partner, Stripe. If a Host ever asks you to pay them directly, don't — contact Spacer's support team right away at 1-800-339-2635 or live chat (7 days a week).

Once your spot is booked, your Host will contact you to arrange handover of the access device (key, remote, code, etc.). As soon as you have it, you can start parking right away.

Yes. If your plans change and you no longer need the spot, notify Spacer as soon as possible. To be fair to Hosts, Spacer requires 1 month's notice so they have time to find another Renter — see the Terms and Conditions for full details.

Spacer charges renters a 20% service fee. It goes toward maintaining an active, safe marketplace with verified Hosts and Renters, running the platform, and providing 7-day-a-week customer support.

Search for the address, neighborhood, or city where you need parking (or browse the map at spacer.com/map).
Filter and compare listings by price, distance, or security features.
Reserve your chosen spot online through Spacer's secure payment process.
Once your booking is confirmed, your Host will arrange access so you can start parking.

Yes — every booking is backed by Spacer's Money-Back Guarantee. You'll be reimbursed in full if you report an issue within 24 hours of your approved start date and:

Your parking space is unavailable at the agreed date/time, or
The listing's address or description is significantly incorrect, or
Your vehicle doesn't fit.

SpacerShield FAQs

An optional plan designed to help cover the cost of specific damage or theft incidents that occur while your vehicle is parked.

Start a claim at parkguardcoveragehub.com/spacerclaims
For theft, contact the police and file a report immediately — it's required for the claim.
All claims must be submitted within 72 hours of leaving the parking facility.

No — you can opt in or out when completing your parking purchase. If you opt out, you park at your own risk.

Physical damage from accidents or theft, including door dings, fender benders, and stolen items in or on the vehicle. Full inclusions, exclusions, and terms are available at parkguard.com/terms-of-use-spacer.

Maximize Space, Minimize Waste.

Spacer is committed to sustainability.
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