Money Back Guarantee

Rent with peace of mind, with our Money Back Guarantee

​As a valued Spacer customer, you will automatically benefit from our money back guarantee.

If you make a booking through our site or mobile, we guarantee that you will always be reimbursed in full if:

  • You raise the issue with us within 24 hours of the booking beginning, and

  • Your parking spot is unavailable at the date and time of your agreement, or

  • The parking spot address or description is significantly incorrect, or

  • Your vehicle does not fit.

How to report an issue

  • Login to your dashboard and select the 'Options > Report Issue' button.

  • Explain the issue in as much detail as possible e.g. inaccurate description, the space was too small.

  • Provide any photographic evidence, receipts or statutory declarations to assist the investigation.

  • Depending on the situation and timing of the issue, we will confirm whether you are eligible for a refund or not.

Please note:

Alternative parking costs, parking tickets, towing charges and other fines are not included as part of this guarantee

The cost of alternative or replacement transport is not included in this guarantee.

Hear from our Renters
Rachel, Boston

Rachel, Boston

Andrew, New York City

Andrew, New York City

Margaret, Chicago

Margaret, Chicago

Benefits of booking with Spacer?

Spacer is the easiest way to save money on monthly parking.

  • Save money

    Rent monthly parking that you can afford and at the location you need.

  • Peace of mind

    Your parking spot is reserved for you and you’ll no longer have to worry about parking fines.

  • Be on time

    Be on time to the office instead of circling around streets.

  • 7 Day Support

    We offer support online and over the phone through every step of the process.

Maximize Space, Minimize Waste. Spacer is committed to sustainability.