Help Centre

Check out our Frequently Asked Questions

  • What is Spacer?

    Spacer is an online marketplace for monthly parking, connecting people with extra space (Hosts) with those looking for parking (Renters), think AirBnB for monthly parking. At Spacer, we are about utilising and sharing local resources to meet a need in the community. Our website makes it quick, easy and most importantly safe to park your vehicle and make money.

     

  • What does it cost to list my space on Spacer?

    It is absolutely free to list! Spacer collects a small fee from Renters to support our service and tech team as well as to advertise your space both online and offline. This fee appears as a markup on the price you set for your space.

  • What is a fair price for my parking space?

    As a rough guide, a lock up garage on average will rent for about $200-$300 a month. The closer you are to public transport, amenities, shopping centres or hospitals, the more valuable your space is. Check the price of other spaces in your area and, to ensure a quick rental, make sure to price to the market.

     

  • How will Spacer advertise my space?

    Spacer advertises your space both online and offline. We use paid search, social media, internet ads, emails, PR and other forms of marketing. 

  • How am I protected as a Host?

    In the unlikely event of Renter issues, Spacer is available 6 days a week (Sunday to Friday) to help solve any issues. Plus, you never have to worry about following up payments. Our finance team will ensure you get paid each month, while your space is being used.

     

  • What if I need help listing my space?

    We’re more than happy to help. If you need support completing your listing, call us on 1-800-339-2635 or speak to us through live chat Sunday to Friday.

     

  • What if I do not want to accept a renter’s request?

    Your space, your rules. You can decline any request you do not deem suitable through the ‘decline’ button in your Spacer dashboard.

     

  • How and how often will I be paid?

    Payments are made into your nominated bank account within 5 business days of the booking start date. Your monthly earnings will then be deposited within 5 days of the monthly anniversary of each booking. We have partnered with Stripe to make sure you get your earnings securely and on time.

     

  • Can I stop renting out my space?

    Of course. If circumstances change and you would like your space back before your contract ends, please give at least 30 days notice to your Renter as a courtesy. This allows them to time to find an alternative.

     

  • What are my tax obligations?

    We recommend that you consult with your accountant or tax advisor to understand your personal tax obligations, and any tax deductions that you may be eligible to claim. 

  • What is Spacer?

    Spacer is an online marketplace for monthly parking, connecting people with extra space (Hosts) with those looking for parking (Renters), think AirBnB for monthly parking. At Spacer, we are about utilising and sharing local resources to meet a need in the community. Our website makes it quick, easy and most importantly safe to park your vehicle and make money.

     

  • How much can I save?

    Depending on the car space rented, you can save potentially half what you may pay elsewhere. Rates will vary and are set by Hosts (based on our recommended benchmarks), which are typically set around half the price of other parking garages. That means that you could save $1,000's over the course of a year, parking in a more convenient location near work or in your local neighbourhood.

  • How do I know my vehicle is safe? Is the parking space locked up?

    We appreciate that the safety of your vehicle is paramount. All our Hosts are verified when joining our platform. We also have a huge variety of spaces on our website from driveways to parking garages. Each space is secured in a different way, from locks to security cameras to onsite personnel. Pick a space that suits your needs and where you feel comfortable parking your vehicle. 

  • Who do I pay?

    Your payment is processed securely through Spacer.com with the help of our partner Stripe. It’s simple, safe and seamless. If your host is asking for direct payment, please contact us on [email protected]

  • When can I start parking?

    Once you have booked your space, your Host will contact you to arrange handover of the access device. When you have the key, you can start parking straight away! 

  • Can I cancel my booking?

    Yes of course. If there is an unexpected change in situation and you no longer require parking, please notify us ASAP. To be fair to our Hosts, we need to give them 1 months notice so that they can find another Renter. Please see our Terms and Conditions for further details. 

     

  • What is the Spacer service fee and why is it being charged to Renters?

    The 15% service fee is used to create an active and safe marketplace with verified Hosts and Renters, maintain the software platform and provide customer support 6 days a week.